Protection of Privacy

We respect your privacy when using the qspot website and your rights regarding the protection and control of your personal data. Therefore, the purpose of this charter is to inform you fully and transparently about the nature of the personal data we collect and how we use this data.

If you have any questions about this charter or the use of your personal data, you can contact us by email at syndicus@qspot.be or by mail to the above address. The processing of personal data relating to this site is subject to Belgian law. In particular, they are subject to the law of December 8, 1992, on the protection of privacy with regard to the processing of personal data and, from May 25, 2018, to the European Regulation 2016/679 of April 27 concerning the protection of individuals with regard to the processing of personal data and the free movement of such data (“GDPR”).

No personal data is automatically collected by the site itself. The only data we process is the data you voluntarily provide to us, for example by choosing a language, filling out a contact form or request on the site, communicating with us via email, etc. In this context, the personal data we may collect and process according to your use of the site are the following:

• General personal information: title, name, first name, gender, place and date of birth, phone number, postal address, email address, and IP address.
• Your language preference.
• Your address details.
• The characteristics and features of the real estate for which you perform a search (your search criteria).
• Other personal data you actively provide, for example by requesting access to “owner login” on this website, in correspondence and/or by phone.
• Data about your browsing behavior on different websites (for example, because our company is part of an advertising network).

Where possible, we also record the date on which the personal data was provided or when certain changes were made to this data. The registered personal data may also contain other information, such as your preferences for products, services, and/or information about your life choices (region, neighborhood, type of property sought, etc.) that you have provided to us as part of our professional relationships. Other data collected automatically is only collected by statistical tools, such as Google Analytics, and only concerns the date, time, your TCP/IP address, the brand and latest version of your browser, the web pages, but otherwise remains completely anonymous. We may also need to process data about you coming from third parties, such as various portal sites or other media (Immoweb, Vlan, Logicimmo, etc.). These are only communicated to us after a request via the forms available on the respective web and portal sites. We may also receive information about you from partners with whom we offer joint services or carry out joint marketing actions. Finally, we may receive information about you via social media, for example when you interact with us on these social media. We protect all data we have obtained from third parties in accordance with the practices described in this charter. We also apply additional restrictions imposed on us by the data source.

The personal data we collect is used for the following purposes:

• compiling sales and rental files, as well as all other real estate questions you may have
• handling sales and rental files
• sending you information about the properties you request information about
• sending properties that may meet your search criteria

When you visit our website, you accept that cookies are installed on your computer to record certain information. Our cookies do not allow us to identify you personally. They are mainly used to make the site work and improve your user experience, for example by remembering the chosen language. A cookie is a small file with a series of characters, sent to your computer when you visit a website. The lifespan of a cookie depends on its nature. It can be a “temporary” cookie that remains on your computer during your visit to the site, or a “permanent” cookie that is stored until it expires or is deleted by you. We use the following cookies on our website: In most internet browsers, you can set your cookie preferences, delete them, and even disable them. However, if you decide to limit or prohibit the use of cookies by the site, this may affect your user experience and certain features of the site.

We are very attentive to the security and confidentiality of your personal data. We do everything possible to take appropriate technical and organizational measures to prevent any breach of your personal data, whether accidental or unlawful, whether it concerns destruction, loss, unauthorized disclosure, misuse, alteration, or unauthorized access to data collected on our site, in order to guarantee you appropriate security of your personal data at all times and to protect them.

Your data is for internal use only and will therefore never be assigned or sold to other natural or legal persons, whether or not related to our company. In addition, all our employees or independent service providers who have access to your data are subject to a strict confidentiality obligation. Your personal data may possibly be passed on to subcontractors (e.g. banks, IT providers, clouds, etc.) but only in the context of services provided on our behalf, based on our instructions and in accordance with this statement. In the event that a third party is responsible for processing the collected data on our behalf, a data processing agreement will be concluded by us with the relevant third party to guarantee you the same level of protection and confidentiality of the collected data. In any case, we remain responsible for the processing of this data. Regarding the storage of your personal data, we guarantee that we only select providers that comply with the provisions of the GDPR. If necessary, we may pass on your personal data when required by judicial or administrative authorities, but in accordance with applicable law.

We undertake not to retain your personal data longer than necessary to achieve the purposes stated in this charter.

In accordance with current legislation, you have the right at any time to access, correct, erase, restrict processing, object to processing, and the right to data portability and the right not to be subject to a decision based solely on automated processing, including profiling. You can withdraw your consent for any use you previously allowed at any time. The withdrawal of your consent for any use of your personal data only applies for the future, without affecting the processing already carried out. If you have any questions about the use of your personal data or to exercise any of your rights, you can submit a request by email to syndicus@qspot.be or by mail to the postal address mentioned above. All requests must be accompanied by proof of your identity. You also have the right to lodge a complaint with the Data Protection Authority at the following address: Rue de la Presse 35, 1000 Brussels, tel.: 02 / 274.48.00 – email: commission@privacycommission.be, without prejudice to any other legal remedy available to you.

We reserve the right to make changes to these terms of use of the site to take into account legal, jurisprudential, or technical developments. The latest version will always take precedence over the previous one.